Tuesday, January 26, 2010

Here is an interesting article that involves the use of cell phones to order food from fine dining restaurants. the article points out another way that an already existing technology can be modified to better suit the customers needs, and in this case it has actually promoted awareness of the restaurant. i think other fine dining establishments should seriously consider implementing this style of service.
http://findarticles.com/p/articles/mi_m3190/is_34_43/ai_n36503309/pg_2/?tag=content;col1

Hey guys I found this article about the Hard Rock Cafe that opened in Las Vegas. This three level 42,000 sq. ft cafe is complete with 950 dining seats, a 1,000 chair concert hall and 3 guest faceing interactive technologies. This new establishment is fit with interactive screens ranging from ten to twenty three feet. There known as the "Hard Rock Interactive" which is a collection of digitized rock memorabilia. The purpose is to entertain and inform guests while also putting a spotlight on the collection of intruments, clothing, stage props or other distinctive personal momentos of life in the music industry. I mean, besides how expensive it must cost to incorporate this into your establishment, it definatley will attract many customers. It's pretty cool, while your having a great dinners you can check out this new crazy interactive screens promoting the the food, history of music, and it's all done by the guest. It's a good way for the restaurant to promote itself and attract new cliental.

Friday, January 15, 2010

Dinerware Certifies dinePoint(TM) for Enterprise Reporting
Market Wire, June, 2009

Dinerware, Inc., a leading developer of restaurant POS (point of sale) software, today announced its certification of dinePoint(TM), a web-based enterprise reporting service.
Dinerware continues to expand its best-in-class POS platform and now offers restaurateurs dinePoint's(TM) enterprise reporting software as a business intelligence tool to manage their business. The dinePoint(TM) interface is available now and works with Dinerware version 2.8.2, via the Microsoft SQL database.
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dinePoint's(TM) enterprise services are available for all types of hospitality businesses including franchises or multi-unit operations, quick serve, fine dining or casual concepts, food courts, wineries, and golf courses. Owners and managers now have the ability to see a wide range of data about sales and labor in dashboard and detailed formats. dinePoint(TM) captures data directly from the Dinerware database and automates reporting. This component is critical for businesses that want to easily access up-to-date information from one or many locations.
Jamie Jalazo, co-owner of Denver-based franchise Chedd's Gourmet Grilled Cheese, said, "We strongly believe in being proactive. As franchisors, we must have a clear view into each location to understand the health of our business and to be able to recognize where we need to make adjustments. dinePoint(TM) makes it easy to see revenue, payroll and other vital information easily and conveniently online."

dinePoint(TM) is flexible and scalable and enables the restaurateur to choose special alerts that highlight results outside the predicted normal range of business. This means decision makers can quickly see at a glance if a certain key performance indicators under-perform compared to a normal range of expectations.

"We are happy to have made it through the evaluation process and to now be a certified Dinerware solution. This certification will allow us to grow dinePoint(TM) within the Dinerware dealer community via our Sales Partner Program, which is a good opportunity for us," said David Hwang, Managed Data Group CEO.

"Dinerware uses Microsoft SQL as its database. This allows restaurateurs to select third-party products that are appropriate for their business," said Jeff Riley, Dinerware CEO. "We are excited about our certification of dinePoint(TM) which offers customers an easy to learn and use, web-based reporting tool to help manage their business."

About Dinerware
Dinerware provides restaurant (point of sale) systems to fine dining, cafes, nightclubs, bars, fast casual, counter service, QSR, hotels, casinos, golf courses and wineries. Headquartered in Seattle, Washington and sold worldwide, Dinerware provides POS systems for the hospitality industry. For a list of Dinerware certified solutions, or for a free trial, visit http://www.dinerware.com or call (866) 346-3792.

About dinePoint(TM)
dinePoint(TM) is a web-based service that eliminates the manual processes associated with managing POS data from multiple locations. dinePoint's(TM) comprehensive reporting and transaction-level detail simplify the management of critical business drivers like comps, discounts, voids, labor productivity, and other key performance indicators. dinePoint(TM) was winner of a 2008 RSPA Innovative Solution Award. Visit www.ManagedDataGroup.com or call 1-877-825-5282.
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Contact: Dinerware (866) 346-3792 Email Contact

Thursday, January 14, 2010

Exhaust retrofit yields less labor, no odor for resort

Exhaust retrofit yields less labor, no odor for resort

Located in Albuquerque, NM, Sandia Resort & Casino is an Indian gaming operation that opened for business in December 2005. The property boasts 135,000 sq ft of gaming space, 228 plush guest rooms, eight casual and fine dining restaurants, and spa, golf, convention, and live entertainment facilities. When guests noticed odors and fumes from the restaurant kitchens coming into their rooms, Sandia Resort & Casino contacted United Air Specialists (UAS) of Cincinnati to come up with a customized solution.
CHALLENGE
The resort did have exhaust fans with grease catchers installed throughout the building, but they required time-consuming maintenance more often than desired. Additionally, the fans were visible from guest rooms.
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Sandia needed a heavy-duty, state-of the-art kitchen emissions system that would more effectively remove pollutants from the air while conforming to the building's structural and aesthetic requirements. With the resort and casino in operation 24 hours a day, Friday through Sunday, Sandia also required a system with minimal downtime and flexibility for cleaning times. Equipment installation would be a challenge given the extremely high altitudes and limited space on the resort's multi-tiered roof. In addition, the system had to comply with federal, state, and local standards.
SOLUTION
Management investigated and presented several options to the Pueblo of Sandia Tribal Council. The Council chose to work with UAS based on multiple criteria, including the quality and efficiency of UAS products, the high level of service, savings on labor costs and UAS' ability to customize the equipment to the resort's exterior.
After a thorough review of the existing kitchen emission collection system throughout the resort, along with the desired end result requirements, UAS custom-designed and engineered multiple Smog-Hog[R] PSG fume collection units to fit Sandia Resort and Casino's needs. Facilities staff worked directly with UAS to design the optimal units for each kitchen. The Smog-Hog kitchen emissions system uses electrostatic precipitation technology, or ESP, to filter odors and electrically charge contaminants, which are then captured onto aluminum collection plates.
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Smog-Hogs do not require costly filter replacements. Instead, units are programmed to shut down for one hour each day for self-cleaning. UAS tailored this maintenance schedule according to staff downtime. This continuous cycle allows them to serve guests night and day. Additionally, the Smog Hogs use the existing supply of hot water, saving the resort and casino the costs of sourcing and heating additional resources.
The Smog Hogs at Sandia Resort & Casino were designed to fit the resort's unique space and architectural requirements. Each unit was split into multiple parts to accommodate the resort's roof load specifications and placed in locations that made them easily accessible for routine servicing. The units were also painted to blend into the buildings unique southwest facade.
Above all, UAS worked with Sandia Resort & Casino to make sure every step of the planning and implementation process went smoothly. In addition to their engineering house, UAS was an integral part of the layout, installation drawings, contractor meetings and startup service--including finding the largest crane in New Mexico to lift the rooftop units into place. After installation, UAS continued follow up with general startup assistance and application engineering advice.
IMPACT
Mark Cuzzola, facilities manager for Sandia Resort & Casino reported the results. "While our original exhaust fans were working to some extent, they weren't nearly as effective as the Smog-Hogs are. These new units allow our HVAC team to concentrate on other areas, as wash cycles and operations are all computerized. The HVAC staff only needs to perform routine maintenance and exchange cleaning solution once a month. These units have shown to be low maintenance and have already provided savings in labor costs compared to the old exhaust fans. The additional savings have been in these units not requiring monthly filter changes."
"We looked at the required investment in UAS equipment and decided it was definitely worth it, considering the long-term savings," said Paul Collins, superintendent of facilities for Sandia Resort & Casino. "The initial upfront cost was never the concern. The Council wanted results. The results, to date, have been exceptional. Since installing these UAS units, there have been zero complaints from guests regarding food odor or any type of aroma from the kitchens. The UAS systems clean all the exhaust, and only fresh clean air is exhausted."
"Not only was the UAS team very attentive and great to work with, they helped us come up with a tailored solution that does exactly what we need it to."


When I saw this article, I thought it was a great idea for many fine-dining establishments or lrgers resort establishments to consider implementing into there business. It effectivley uses electro presipitaion technology to filter odors and elcetrically charge contaminets which are collected on an alluminum plate. It's not constly to replace the filters because the units because they are programmed to shut down for one day, for self cleaning. The untis were customly designed to fit the accomidations of the establishment, and each were split up so servicing the units could be dont easily. Then smog machines use existing hot water, saving the rerost and casino the rescources to heat additional water. Since the smog machines are low maintance with self cleaning devices everyday, labor costs have already dropped, and also additional saving have been from not having to replace additional filters for the old exhaust fans. I think this is great idea for many fine dining establishments to look into, for saving revenue in the future and thinking more efficient.